SHIPPING POLICY

Shipping Policy

Last updated: 25/11/2025

Thank you for shopping at LUME BAG.
Below you will find all the details regarding processing times, shipping methods, and delivery estimates.

1. Processing Time

All orders are processed within 1–3 business days.
During peak periods, processing may take up to 5 business days.

2. Shipping Method

We work with trusted international suppliers and ship mainly via:

  • AliExpress Standard Shipping

  • Cainiao Standard (for some regions)

These methods include full tracking until delivery.

3. Estimated Delivery Times

Delivery times vary by destination:

RegionEstimated Delivery
United States6–12 business days
United Kingdom7–14 business days
Europe7–15 business days
Canada8–15 business days
Australia7–15 business days
Rest of the world10–20 business days

Please note that delivery times are estimates and may vary due to customs, holidays, or logistics delays.

4. Tracking Information

Once your order is shipped, you will receive a tracking number automatically via email.
You can track your order anytime on:

https://lumebag.com/tracking

Tracking may take 24–72 hours to update.

5. Incorrect Address

If the customer provides an incorrect or incomplete address, we cannot be held responsible for delivery issues.
Re-shipping fees may apply.

6. Customs and Import Taxes

Depending on your country, import fees may apply.
The customer is responsible for any customs duties.

7. Lost or Delayed Packages

If your order has not arrived within 30 business days, please contact us at:
support@lumebag.com
We will investigate and provide a resolution.

8. Contact

For any shipping questions:
support@lumebag.com

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