TERMS AND CONDITIONS

Terms and Conditions

Last updated: 28/11/2025

These Terms and Conditions (“Terms”) govern the use of the website https://lumebag.com (the “Website”) and the purchase of products from LUME BAG (“we”, “us”, or “our”).

By accessing this Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Business Information

In accordance with applicable regulations, the owner of this Website is:

  • Business name: LUME BAG

  • Owner: Diego Zapata Solano

  • Address: C/San Millán N24, 1D, 26004, Logroño, La Rioja, Spain

  • Email: support@lumebag.com

  • Country of establishment: Spain

2. Scope of Application

These Terms apply to:

  • All users browsing the Website

  • All customers placing orders through the Website

The terms in force at the time of purchase will apply.

3. Products and Business Model

Lumebag operates under a dropshipping model. This means:

  • Products are shipped directly from third-party suppliers

  • We do not keep physical inventory

  • Shipping times may vary depending on destination and supplier location

Product descriptions, images, and prices are provided for informational purposes. Minor variations may occur.

4. Ordering Process

To place an order, customers must:

  1. Select the desired products

  2. Provide accurate and complete billing and shipping information

  3. Complete payment through the available payment methods

Once payment is confirmed, an order confirmation email will be sent.

5. Prices and Payments

  • All prices are displayed in [currency] and include applicable taxes unless stated otherwise

  • Shipping costs are shown separately before checkout (if applicable)

  • Payments are processed securely via third-party payment providers such as Stripe, PayPal, or similar

We do not store full payment details.

6. Shipping and Delivery

  • We ship internationally

  • Estimated delivery times are provided as guidelines only and are not guaranteed

  • Delays may occur due to customs, holidays, or factors beyond our control

Order tracking is provided via AfterShip or similar services.

7. Right of Withdrawal and Returns

In accordance with EU consumer law:

  • Customers within the EU have the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason

  • The product must be unused, in its original condition and packaging

Exceptions:

  • Personalized or custom-made items

  • Items not suitable for return due to hygiene or health reasons, if unsealed

Return shipping costs are borne by the customer unless otherwise stated.

To request a return, contact us at support@lumebag.com.

8. Refunds

  • Refunds will be issued once the returned product has been received and inspected

  • Refunds are processed using the original payment method

  • Shipping costs are non-refundable unless the product is defective or incorrect

9. User Obligations

Users agree to:

  • Provide truthful and accurate information

  • Use the Website lawfully

  • Not misuse, hack, or disrupt the Website or its systems

Any fraudulent or abusive behavior may result in order cancellation.

10. Intellectual Property

All content on this Website, including text, images, logos, and designs, is the property of Lumebag or its licensors and is protected by intellectual property laws.

Unauthorized use is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages

  • We are not responsible for delays or failures caused by third-party suppliers or force majeure events

This does not affect statutory consumer rights.

12. Force Majeure

We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, strikes, supplier disruptions, or governmental actions.

13. Personal Data

Personal data processing is governed by our Privacy Policy, which forms an integral part of these Terms.

14. Changes to the Terms

We reserve the right to update these Terms at any time. Changes will be published on this page with the updated date.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Spain.

In the event of a dispute, the parties submit to the courts of the consumer’s place of residence within the EU, where applicable.

16. Contact

For any questions regarding these Terms and Conditions, please contact us:

Email: support@lumebag.com
Address: C/San Millán N24, 1D, 26004, Logroño, La Rioja, Spain

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